Privacy Policy

1. Who we are

StreamPH (“we”, “us”) operates the StreamPH mobile application. This Privacy Policy explains what information we collect, how we use it, and your choices.

2. Information we collect

Depending on how you use the App, we may process: (a) device identifiers and app version; (b) local preferences (profiles, Kids PIN, Continue Watching progress, My List, downloads, settings) stored on your device; (c) purchase / payment-related data handled by our payment partners when you buy Premium; (d) approximate network / crash diagnostics if enabled; (e) advertising identifiers used by ad partners when you use the free tier.

3. How we use information

We use information to provide playback and Premium features, remember your profiles and watch progress, process payments, show ads to free users, improve reliability, prevent fraud, and respond to support requests.

4. Payments

Card, GCash, Maya, and QR payments are processed by third-party payment providers. We do not store full card numbers on StreamPH servers. Those providers process payment data under their own privacy policies.

5. Advertising

If you are not on Premium, third-party ad networks (such as Google Mobile Ads) may collect device advertising IDs and usage signals to serve and measure ads, subject to their policies and your device ad settings.

6. Kids profiles

Kids profiles filter the catalog shown in the App. They are a parental control feature on your device, not a separate verified child account. Parents/guardians should supervise device use. Do not submit personal information about children beyond what is needed for the local profile name.

7. Data storage & retention

Much of your library data (Continue Watching, profiles, favorites) is stored locally on your device via on-device storage. You can clear app data from system settings. Premium status and payment records may be retained as needed for subscription fulfillment, fraud prevention, and legal compliance.

8. Sharing

We do not sell your personal information. We share data only with service providers that help us operate the App (payments, ads, hosting/analytics if enabled), or when required by law.

9. Your choices

You can switch or delete local profiles, clear Continue Watching, reset settings, upgrade to Premium to remove ads, adjust device advertising preferences, and uninstall the App. For payment questions, contact support via Messenger.

10. Security

We take reasonable steps to protect Premium activation and payment flows. No method of transmission or storage is 100% secure.

11. Changes

We may update this Privacy Policy. The “Last updated” date will change when we do. Continued use means you acknowledge the updated policy.

12. Contact

Privacy questions: message StreamPH Support via Messenger.

13. Request deletion of your data

How to request deletion (StreamPH):

1. Open Messenger and contact StreamPH Support: m.me/974224289114401

2. Send a message with subject “Delete my data” and include your device model and, if you bought Premium, any payment reference or activation details you have.

3. We will confirm your request and process deletion of Premium/payment-related records we control, where applicable.

What is deleted: On-device data (profiles, Continue Watching, My List, downloads, Kids PIN, local settings) is removed when you clear app storage or uninstall StreamPH. Server-side Premium/payment records handled by us or our payment partners may be deleted or anonymized on request, except data we must keep for legal, fraud-prevention, or accounting reasons (retained only as long as required).

What may be kept: Limited payment/transaction records required by law or payment providers, and security logs needed to prevent abuse, for the retention period required by those obligations.